Hidden leak? We can help you claim the Sydney Water allowance.

A concealed water leak can cause an unexpectedly high water bill. Dane’s Drains locates and repairs hidden leaks across Sydney’s Upper North Shore and provides the documentation you need to support a Sydney Water Hidden Leak Allowance claim.

Suspect a hidden leak?

Call Dane’s Drains for professional leak detection and repair across Sydney’s Upper North Shore.

We are familiar with Sydney Water processes and can help ensure your repair documentation meets the requirements for a Hidden Leak Allowance application.

We locate and repair hidden leaks across the Upper North Shore, including:

Unexpectedly high water bill? A hidden leak may be the cause.

A hidden water leak can lead to an unexpectedly high water bill before you even realise there’s a problem. Fortunately, Sydney Water may provide a Hidden Leak Allowance for eligible customers who have experienced a concealed water leak on their property.

At Dane’s Drains, we regularly assist homeowners and businesses by locating hidden leaks, carrying out professional repairs, and providing the documentation needed to support a Sydney Water claim.

What is a Sydney Water Hidden Leak Allowance?

Sydney Water may offer a Hidden Leak Allowance to customers who have experienced an unexpected increase in water usage caused by a concealed leak on private property.

This allowance is designed to help reduce the financial impact of excessive water consumption where the leak could not have been reasonably detected. Every application is assessed by Sydney Water against its eligibility criteria.

What is considered a hidden leak?

A hidden leak is generally a water leak that cannot be easily seen during normal day-to-day use.

Leaks from dripping taps, leaking toilets or other visible plumbing fixtures are generally not considered hidden leaks.

Am I eligible to make a claim?

Eligibility is determined by Sydney Water, however you may be able to apply if:

Sydney Water will assess each application individually.

How Dane's Drains can help

We use professional leak detection equipment to find the exact source of concealed water leaks with minimal disruption.

Our licensed team repairs the leak properly so the problem is resolved, not just patched.

We supply detailed invoices and repair documentation to support your Sydney Water Hidden Leak Allowance application.

We help you understand the information required and answer questions during the claims process.

While we cannot guarantee claim approval, we can ensure your leak is repaired correctly and provide the documentation needed to support your application.

Access the Sydney Water Claim Form

Once your leak has been repaired, you can download the official Sydney Water Sewer Choke Claim Form below and submit it directly to Sydney Water.

Why choose Dane's Drains?

Why Waitara locals choose Dane's Drains

With more than 24 years of drainage experience, Dane’s Drains specialises in locating and repairing concealed water leaks across Sydney.

We use professional leak detection equipment to minimise unnecessary excavation and identify the source of the problem as efficiently as possible.

Whether you’ve noticed an unusually high water bill or suspect a hidden leak, our experienced team can help diagnose the issue and complete lasting repairs.

Frequently Asked Questions

Can Dane's Drains submit the claim for me?

No. Claims must be submitted directly to Sydney Water by the property owner. We can provide the documentation required to support your application.

Does repairing the leak guarantee my claim will be approved?

No. Approval is entirely at Sydney Water’s discretion and depends on whether your property meets their eligibility requirements.

Do I need a licensed plumber?

Yes. Sydney Water generally requires repairs to be completed by a licensed plumber before a claim can be assessed.

What documents will I need?

Typically, you’ll require documentation relating to the repair, including your plumber’s invoice and details of the work completed. Sydney Water may request additional information during the assessment process.

How quickly should I submit my application?

It’s recommended you submit your application as soon as practical after the leak has been repaired and you’ve gathered the required documentation.

Can a leak on the footpath or nature strip be claimed?

That depends on who owns the pipe. Leaks on private property are usually eligible, but pipes under public footpaths or nature strips may be Sydney Water’s responsibility. Contact Sydney Water to confirm ownership before submitting your claim.

Need help with a hidden leak?

Call Dane’s Drains for professional leak detection and repairs across Sydney’s Upper North Shore.